Privacy Policy

Last updated: August 22, 2025

1. Introduction

Lockstry ("we," "us," or "our") provides self-storage automation software and hardware solutions, including a mobile app for tenants to manage their units, billing, and access. We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

We collect personal information you provide, such as:

• Tenants: Name, email address, phone number, billing information (e.g., credit card details), and unit access details.
• Storage Facility Owners: Business name, contact information, payment details, and operational data.
• Automatically Collected Data: Device information (e.g., IP address, device type), usage data (e.g., app interactions, lock/unlock activity), and location data (if enabled for access control).

We also collect non-personal information, such as aggregated usage statistics, for analytics.

3. Use of Information

Your information is used to:

• Provide and improve our services (e.g., unit management, billing, remote access).
• Process payments and manage subscriptions.
• Send notifications or promotional materials (with consent).
• Ensure security, monitor for fraud, and comply with legal obligations.
• Analyze trends to enhance functionality.

4. Data Sharing

We do not sell your data. It may be shared with:

• Service Providers: Third-party vendors (e.g., payment processors, cloud hosting) under confidentiality agreements.
• Legal Compliance: As required by law or legal process (e.g., court orders).
• Business Transfers: In case of a merger or acquisition, with notice to you.

5. Security

We implement industry-standard security measures, including encryption and access controls, to protect your information. However, no system is completely secure.

6. Your Choices

You may:

• Opt out of promotional communications via email unsubscribe links or by contacting us.
• Access, update, or delete your information via the app or by contacting us.
• Disable location services, which may limit app functionality (e.g., unit access).

7. Data Retention

We retain data only as necessary for our services or legal requirements. You may request account deletion via the app, subject to applicable laws.

8. Children’s Privacy

Our services are not intended for users under 16. We do not knowingly collect data from children under 16. If we learn such data has been collected, we will delete it.

9. International Data Transfers

Our services are hosted in the United States. If you access our services from outside the U.S., your data may be transferred to and processed in the U.S., subject to applicable data protection laws (e.g., GDPR, CCPA).

10. Changes to This Policy

We may update this policy. Significant changes will be notified via email or app notifications. Continued use constitutes acceptance.

11. Contact

For privacy concerns, contact support@lockstry.com.